Reserve by Phone
We’re available 24 hours a day, 7 days a week for service and reservations. To make your reservation by phone, please have the following information ready:
- Name(s) of passenger(s)
- Contact number (preferably a cell phone)
- Pick-up and destination addresses
- Date(s) and time(s) of travel
- Credit card information, to hold the reservation
On-line reservations must be made at least 72 hours prior to your trip.
On-line reservations are for our shared shuttle service to the airports, cities, and landmarks listed. On-line reservations do not reflect group travel discounts or our Chautauqua Institution economy shuttle service. Fares within NY are subject to NY state sales tax. There is a $50 minimum for trips between 11:00pm and 6:00am. For travelers with golf bags or skis, there is a $25 fee per. For select trips to Canada, there may be a mandatory 15% gratuity added to all online reservations.
Please call for shorter notice trips, to request a private ride, if your pick-up or destination is not listed, or you wish to take advantage of our special group or economy rates.
A Note To Our Customers:
Here at Buffalo Airport Shuttle, we are committed to sanitizing & cleaning all of our vehicles multiple times daily to ensure the safety of both our employees and our customers amidst the COVID-19 outbreak. It is our mission to get you where you are going safely, and you can rely on us to adhere to standards that go above and beyond what is expected.
For those customers who are crossing the US/Canadian border, we are constantly monitoring any new information and verifying this with customs officials in real time. Please contact us at 716-685-2250 or toll free at 877-750-2550 for up to date information on US/Canadian border crossings if you need transportation between countries.
Terms & Conditions
Payment is due upon booking the reservation, and any additional transportation charges will be put on the card at the time of service. Our rates are all inclusive, except where otherwise noted. Cancellations must be made 24 hours in advance, and may only be made by phone, or the full fare shall apply. Please refer to our complete Terms and Conditions here for more information. For trips involving a border crossing, we kindly request you also review the information at the bottom of this page. Due to heavy traffic during the holidays we add $30.00 per van to each reservation when crossing the USA or Canadian border. Please refer to our Terms & Conditions for affected dates. For select trips to Canada, there may be a mandatory 15% gratuity added to all online reservations. Please also note that we are currently experiencing heavier than normal volume with border crossings, and passengers could experience wait times of up to 2 hours depending on customer volume at time of travel.
Important Border Crossing Information
Our experienced drivers are Nexus Approved and transport passengers across the United States and Canadian border on a daily basis. Border Patrol Customs Agents on both sides of the border are professionals with an important job to do, and generally behave in a courteous and respectful manner when passengers do the same.
Border crossing is a fairly quick and easy process when passengers are prepared. We recommend reviewing the information at U.S. Customs and Border Protection’s Website.
Helpful tips to remember when crossing the border:
- Have your valid passport ready.
- Remove sunglasses so you are easily identifiable from your picture.
- Turn off cell phones and electronic devices.
- Answer questions thoroughly, and make good eye contact.