Terms & Conditions
Buffalo Airport Shuttle operates door to door, by reservation only. Pricing is based on a flat rate, depending on the specific requirements of your trip. There are no additional charges or added fees for things like tolls, bridge crossings, or traffic delays.
A standard reservation rate is based on one pick-up and one drop-off for your party. Additional stops on your route, including Duty Free stops at border crossings, may be accommodated upon request. Additional stops must be requested at the time of your reservation so that they can be scheduled and priced accordingly.
A standard reservation is a shared shuttle service that may be transporting other passengers traveling in the same direction at approximately the same time as your party. Private shuttles may be requested at time of reservation, and priced at respective rates.
Promptness is important to all our customers. Because your vehicle may be shared with other passengers, and because our drivers must adhere to carefully planned schedules, we respectfully require that all passengers are ready on time for scheduled pick-ups. Your quoted flat rate is based on the assumption that your party will be ready for pick-up at the agreed upon time. Residential and hotel pick-ups allow for a five minute grace period, and after which time a $1 per minute fee will apply for parties late for pick-up.
Group travel discounts are available for conferences, conventions and other special events. On-line reservations do not reflect group travel rates. Please call us at 716-685-2550 or toll free 877-750-2550 to learn more.
Economy shuttle service may be offered seasonally, such as special pricing for trips to the Chautauqua Institution and Lily Dale. Additional terms may apply for economy service. Please see the section further below for additional details.
Driver gratuity (tip) is not included in the rate, and while appreciated, is at the passenger’s discretion.
Cancellations & Changes
Changes and cancellations must be requested by telephone only. Due to their time sensitive nature, we can not honor these types of requests via e-mail, text, or on-line.
Cancellations, or changes to a reservation that are under the customers control, (including additional stops or changes in number of passengers) must be made at least 24 hours prior to your scheduled pick-up. Changes may be subject to availability and/or rate adjustments. Cancellations requested less than 24 hours from the scheduled pick-up will be subject to the full fare.
We understand plans can change. Please call us right away if you need to alter or cancel your reservation at 716-685-2550 or toll free 877-750-2550. We are available 24 hours a day.
Payment is due in full at time of service. A credit or debit card is required at the time of reservation. A pre-authorization is placed on the card the day before the trip to ensure sufficient funds are available for the quoted fare. At time of service, the card will be charged in full. If you prefer to pay in cash, please notify the driver at time of service, and the pre-authorization will be released upon cash payment. Fares paid in Canadian currency are subject to an additional 30% for exchange.
Please again bear in mind, a pre-authorization is simply a temporary hold on funds; it does not debit any amount from the card. Pre-authorizations may still appear on your account at the time of service, and may take up to 14 business days to fully clear from your account, depending on your financial institution. These are temporary holds that will clear in time, and should not be confused with actual debits from your account.
Buffalo Airport Shuttle tracks incoming flights and will automatically adjust pick-up times to accommodate delays or changes. Please ensure any flight information provided is accurate. Likewise, in the event of a flight cancellation, please notify us of any new flight information so your pick-up may be adjusted accordingly.
Please contact us immediately upon landing so that we can provide directions for pick-up. Ensure also at time of reservation, that we are provided an accurate telephone number for a mobile phone with appropriate local service that you will have with you, in the event we need to reach you.
Passengers that can not be contacted within 30 minutes of confirming their flight has landed will be considered a no-show, and the full fare amount will apply. Buffalo Airport Shuttle can not be held responsible if contact is not established during this time frame due to inaccurate flight or contact information provided by the customer.
Customs & Immigration
Random vehicle inspections and/or traffic delays at bridge crossings and during customs & immigration processing can occur. There is no additional fee for delays that are out of the control of both the customer and Buffalo Airport Shuttle. However, if delays occur due to passenger’s improper or incomplete documentation, a minimum $15 fee and $1 per minute after the first 15 minutes delay applies.
Please plan ahead and review the information at U.S. Customs and Border Protection and/or Canada Border Services Agency websites, respectively. There are additional tips on our home page to ensure quick and easy processing at the border.
If for any reason you know ahead of time that you may be stopped or delayed at the border, please notify us at the time of reservation so that we can schedule appropriately.
Luggage & Personal Belongings
Passengers are responsible for luggage and all personal possessions at all times during your trip. Buffalo Airport Shuttle can not be held responsible for lost, stolen, damaged, or misplaced items, nor marks, scratches, broken handles, or other damage associated with normal use or wear and tear of luggage.
Please keep track of your luggage and personal items, ensuring you have loaded all items at time of pick-up and have retrieved all belongings from the vehicle at your destination. Many bags look alike – so be certain the items you take with you are yours. Drivers are not responsible for accounting for luggage and personal items.
In the event of an item left behind in a vehicle, we will do our best to return it to it’s owner. Any costs incurred to return an item to its owner will be at the owner’s expense. However, Buffalo Airport Shuttle ultimately does not assume any liability for lost, stolen, damaged, or misplaced items.
The safety and comfort of all passengers and drivers is paramount at all times. Drivers reserve the right to deny or de-board any person whom the driver deems unruly or disruptive. This includes those under the influence of alcohol or drugs, who are incapable of taking care of themselves, or whose condition, conduct, or behavior may be objectionable to other passengers.
Economy Shuttle Service
(Chautauqua Institution & Lily Dale Trips)
Throughout the year, Buffalo Airport Shuttle offers special economy pricing for trips to the Chautauqua Institution and Lily Dale. In order to offer these reduced rates, some additional conditions apply.
All economy shuttle reservations must be booked at least 24 hours in advance, or regular rates apply. Full fare for economy shuttles is due at time of reservation; refunds for cancellations can not be honored. Round trip pricing is also available, but both legs of the trip must be booked at the same time.
Other terms and conditions may apply for economy shuttle service or other promotional rates. Please call us at 716-685-2550 or toll free 877-750-2550 for pricing and information.
General Limitations of Liability
Pick-up times are approximate. Buffalo Airport Shuttle will not be held liable for missed flights due to bridge delays, poor road conditions, weather conditions, accidents, or any other condition beyond its control. Any expenses incurred as a result of a delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.